This policy explains how we handle personal information provided through the Lush & Lilies website, checkout, newsletter signup, and client-care communication.
We aim to handle customer data responsibly and in line with applicable Ghana privacy requirements, including the Data Protection Act, 2012 (Act 843).
Information We Collect
We collect information you provide directly and information needed to operate the storefront.
Customer Details
Name, email, phone number, billing or delivery address, city, and order notes.
Order Details
Products, quantities, selected add-ons, delivery method, recipient details, and customer requests.
Technical Information
Basic device, browser, cookie, session, and usage information needed for site security and performance.
How We Use Information
We use information to process orders, arrange delivery, answer enquiries, improve the storefront, and send updates where permitted.
Order Fulfillment
Confirming availability, preparing items, arranging delivery, and contacting you about your order.
Client Care
Responding to support requests, returns, custom gifting enquiries, and delivery issues.
Marketing
Sending new arrivals, seasonal edits, and offers when you sign up or where otherwise permitted.
Sharing And Retention
We only share information where needed to operate the business, fulfill your order, comply with obligations, or protect the storefront.
Service Providers
Delivery partners, payment processors, hosting providers, email services, and business tools may process information on our behalf.
Legal Or Safety Reasons
We may share information when required by law or to protect customers, our business, or the website.
Retention
We keep information only as long as reasonably needed for orders, records, legal obligations, fraud prevention, and customer support.
Your Choices
You can ask to access, correct, update, or delete certain information, subject to lawful recordkeeping and operational requirements.
Email Preferences
You can unsubscribe from promotional emails using the link in the email or by contacting us.
Cookies
You can manage cookies in your browser settings, though some site features may require essential cookies.
Privacy Requests
Email sales@lushandlilies.com with your name, contact details, and the request you want us to review.
Privacy question?
Contact us if you want to update your details, change marketing preferences, or ask how your information is handled.
