Skip to main content
FALAA DEALS ARE HERE ✦ SHOP MORE. SAVE MORE
Ghana (GHS ₵)

Client Care

Terms

Terms for using the Lush & Lilies website, placing online orders, and requesting custom gifting services.

Last updated: 15 August 2026

By using this website or placing an order, you agree to use the storefront responsibly and provide accurate information for order processing and delivery.

These terms are written for our customer experience and may be updated as the storefront, checkout, fulfilment process, and service features evolve.

Currency Prices are shown in Ghana cedis unless stated otherwise
Payment Secure online payment through Paystack only
Support sales@lushandlilies.com

Orders And Availability

Products, florals, add-ons, and services are subject to availability. We may contact you to confirm substitutions, delivery timing, or custom details.

Order Review

An order may require confirmation before preparation, especially for fresh items, bulk orders, and custom gifts.

Substitutions

For florals and curated hampers, equivalent substitutions may be suggested when an item is unavailable.

Product Images

Images are representative. Natural florals, gift arrangements, and packaging may vary while preserving the intended quality and style.

Pricing And Payment

We aim to keep prices accurate. Checkout shows the product and service total together with any active discounts before Paystack opens.

Displayed Prices

Product prices and qualifying discounts are calculated from the current Gobospace catalogue.

Complete Total

The total displayed at checkout is the amount sent to Paystack.

Custom Services

Engraving, direct print, packaging, corporate sourcing, or bespoke requests may carry additional charges.

Payment Confirmation

Website orders are confirmed only after successful Paystack payment.

Customer Responsibilities

Please provide accurate order, recipient, delivery, and contact details so we can fulfill your request properly.

Recipient Information

Incorrect addresses, unavailable recipients, or late changes may delay order fulfilment.

Custom Text

You are responsible for checking spelling, names, dates, and wording submitted for cards, engraving, or print.

Website Use

Do not misuse the website, attempt unauthorized access, copy content without permission, or interfere with storefront operations.

Cancellations, Returns, And Liability

Cancellations and returns depend on item type and preparation stage. Perishable, custom, and already-prepared items may not be cancellable.

Cancellations

Contact us immediately. We can only cancel or change an order if preparation, sourcing, personalization, or dispatch has not started.

Returns

Returns and replacements are handled under our Returns Policy.

Limitation

To the fullest extent permitted by law, our responsibility is limited to the order value of the affected product or service.

Next Step

Need help before ordering?

Ask us about availability, custom gifts, or product services before you checkout.